The Winsome Collection
Terms and Conditions
As a valued customer of The Winsome Collection, we would like to familiarise you with our processes to ensure that your experience with us is a satisfying one.
1. Ordering Your Products
To order a print, please complete the ENQUIRIES form on the product page. Your enquiry will then be sent to our team who will respond with pricing. Once your order has been finalised through the The Winsome Collection by one of our consultants you will receive a “Sales Order” initially, confirming your order and showing cost of delivery if required. Once stock has been confirmed and ready for delivery or collection you will be issued a “Proforma Invoice” for payment.
All items are made to order and a deposit of 50% is required upon receipt of your Sales Order confirmation. This amount will be shown on the confirmation.
Any request for changes to a purchase order must be made in writing within 7 days and are subject to price review and manufacture assessment. Not all changes are possible once an order has been placed.
All deposits on orders are NON REFUNDABLE. Please choose carefully as we do not refund, credit or exchange for change of mind or incorrect selection.
Cancellation of an order after a 7 day period will incur a full loss of deposit.
Arrangements to commence manufacture will not begin until a 50% deposit is paid.
2. Paying For Your Products
We accept Direct Debit, Visa, Mastercard, Cheque and Cash. We do not accept AMEX. The balance of the invoice is payable prior to delivery.
All products will remain the property of The Winsome Collection until payment is received in full.
3. Delivery of Your Products
Delivery dates are estimates only and we are unable to accept any liability for failure to deliver within the specified time resulting from shipment/delivery delays from our suppliers or transport companies.
Delivery times will be arranged with you in advance. If you are unable to accept delivery within 14 days from our first call, the invoice must be paid in full. In addition, a storage fee of 1% of the value of the goods per month or $20 per week whichever is higher is payable. If there is no one available to accept delivery on a pre-arranged delivery date, you will be charged for transport and re-delivery costs.
You are responsible for ensuring that there is adequate access and entry to your premises to allow delivery of the products. Delivery charges are based on ground floor access. If additional handling is required or requested on site then this will be charged at the customer’s expense.
4. Inspection of Your Products
You are required to inspect your products when you take delivery of them. You will be required to note any damage on the delivery documentation which is presented to you by the carrier for signature. In any other cases you will be required to notify us in writing of any damage or shortage within seven (7) calendar days of delivery. We will not be liable for any damage to any of the products unless we are notified within the time period specified above.
The Winsome Collections prints are printed on a cotton rag paper and should not be exposed to direct sunlight, artworks my fade if hung in direct sunlight. It is the customer’s responsibility to hang the artwork in the correct environment to preserve the print.
Timber and other natural materials may change if placed in different environments, and timber grains & stains on such natural materials can differ between batches. It is the designer/customer’s responsibility to inquire about the nature of the finish.
5. Your Right to Return Products
Unless goods are faulty, and we are duly notified as outlined above, we are unable to refund exchange or credit your account.
All sale items are non-refundable and non-returnable. It is the clients responsibility to check sale items condition prior to collection or delivery. Items may be cleared due to defects and/or damage and are sold as is.
No item is refundable unless it has a manufacturing fault and The Winsome Collection are unable to re-supply the item.
Manufacturing faults refer to any structural defect in the workmanship and or material but do not cover misuse of the product which will be determined by The Winsome Collection.
6. Our Liability
Nothing in the contract will limit or exclude our liability for death or personal injury caused by our negligence or for fraud. If you are a consumer, then nothing in these terms and conditions will affect your statutory rights.